Scenario 2: Gateway & Controller issues

Difficulty Components Break Type

Hard

Automation Controller, Gateway

Two distinct issues

Objectives

  • Log in to the AAP Gateway UI.

  • Observe connectivity failures.

  • Diagnose 2 separate issues.

  • Resolve both issues to restore full functionality.

Troubleshooting

Step 1: Run the Break Scenario job

Log into AAP using the Ansible Automation Platform tab. Navigate to Automation Execution → Templates and launch the Break Scenario job template. Wait for it to complete before proceeding.

Step 2: Attempt to log in to AAP

Use the Ansible Automation Platform tab on the right. Try to log in with your credentials. Note any errors or unexpected behavior.

Step 3: Inspect pod logs

Open the OpenShift Console and navigate to Workloads → Pods. Filter by your namespace.

Identify any failing pods and click through to review their Logs and Events tabs for error messages.

Navigate to Networking → Services and check for any missing or misconfigured services.

Step 4: Fix the first issue

Once you have identified the first issue, apply the fix.

Refer to the solution page if needed: Solution: Gateway & Controller issues

Step 5: Fix the second issue

Log back into AAP after resolving the first issue. Review pod logs again to identify the second issue and resolve it.

Step 6: Verify

Confirm all pods are running and ready, and that you can successfully log into the AAP UI.

Hint

There are 2 independent issues. Focus on discovering what is wrong rather than knowing the fix upfront; check pod logs and service configurations. Once you have identified an issue, check the solution page to apply the fix, then move on to the second issue.